Refund Policy

Last Updated: July 10, 2024

Introduction

At Qandizarde, we are committed to ensuring your satisfaction with our financial education products. This Refund Policy outlines our procedures and conditions for refunds. By purchasing products from our website, you agree to the terms of this policy.

Physical Products

Return Eligibility

You may return physical products (such as workbooks, guides, and printed materials) under the following conditions:

  • The request is made within 14 days of receiving the product
  • The product is in its original condition, unused, and with all original packaging and materials
  • You provide proof of purchase (order number, receipt, or confirmation email)

Return Process

To return a physical product:

  1. Contact our customer service team at [email protected] to request a return authorization
  2. Include your order number, the product(s) you wish to return, and the reason for the return
  3. Once approved, we will provide you with return shipping instructions
  4. Ship the product back to us at the address provided, with proper packaging to prevent damage
  5. We recommend using a trackable shipping method, as we cannot process refunds for items that are lost in transit

Refund Processing

Once we receive and inspect the returned product, we will process your refund as follows:

  • Refunds will be issued to the original payment method
  • The refund will include the purchase price of the product(s)
  • Original shipping charges are non-refundable unless the return is due to our error (such as sending the wrong product)
  • Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error
  • Refunds typically process within 5-7 business days, but may take longer depending on your financial institution

Digital Products

Refund Eligibility

Due to the nature of digital products (such as downloadable guides, software, and online resources), refunds are handled differently:

  • Refunds for digital products may be granted within 7 days of purchase
  • You must demonstrate that you have made a reasonable attempt to use the product as intended
  • You must explain why the product did not meet your expectations or needs

Refund Process

To request a refund for a digital product:

  1. Contact our customer service team at [email protected] with your order number and reason for requesting a refund
  2. Include details of how you used the product and why it did not meet your expectations
  3. Our team will review your request within 3 business days

Refund Processing

If your refund request for a digital product is approved:

  • Refunds will be issued to the original payment method
  • Your access to the digital product will be revoked
  • You must delete any downloaded copies of the materials
  • Refunds typically process within 5-7 business days, but may take longer depending on your financial institution

Subscription Products

Cancellations

For subscription-based products (such as software with ongoing updates or membership programs):

  • You may cancel your subscription at any time through your account settings or by contacting customer service
  • Cancellations will take effect at the end of the current billing period
  • No partial refunds are provided for unused portions of the current billing period

Refund Eligibility

Subscription refunds may be considered in the following cases:

  • Technical issues that significantly impair your use of the service and cannot be resolved by our support team
  • Accidental renewal when you intended to cancel prior to the renewal date (must be requested within 7 days of renewal)
  • Significant changes to the service or terms that materially impact your use of the subscription

Exceptions and Non-Refundable Items

The following purchases are generally non-refundable:

  • Items purchased on sale or with promotional discounts (unless required by law)
  • Digital products that have been substantially downloaded or accessed
  • Products where evidence of use or damage is present
  • Custom or personalized products created specifically for you
  • Gift cards or promotional credits
  • Purchases made more than 14 days prior (for physical products) or 7 days prior (for digital products)

Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 7 days of receiving the product
  • Provide photos of the damage or a description of the defect
  • We will arrange for a replacement or refund at our discretion
  • In cases of damaged or defective products, we will cover the return shipping costs

Right to Refuse Refunds

We reserve the right to refuse a refund request if:

  • The return is made outside of the specified timeframe
  • The product shows signs of use, damage, or tampering
  • Not all components, accessories, or materials are returned
  • We detect an abuse of our refund policy, such as multiple refund requests from the same customer
  • You have violated our Terms and Conditions in your use of the product

Satisfaction Guarantee

Some of our products may come with a specific satisfaction guarantee. In such cases, the terms of that guarantee will be clearly stated on the product page and will supersede this general refund policy where applicable.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer service team:

Qandizarde

15 Fijai Highway

Takoradi, Ghana

Email: [email protected]

Phone: +233 55 682 4497

Our customer service team is available Monday through Friday, 8:00 AM to 5:00 PM (GMT).